Last updated July 08, 2020.
Thank you for your purchase. We hope you are happy with your Brilliant Carbon Jewelry. However, if you are not completely satisfied with your selection for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date registered on our website. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Authorization (RA) number. After receiving your unique RA number, place the item securely in its original packaging, including product, inner box, outer box and documents., and mail your return to the following address:
28 W 44th St,
New York, NY 10036
Please note: Upon approval of the return, we will email you a prepaid return shipping label that is insured. Please use that for the return package.
After receiving your return and inspecting the condition of your item, we will process your refund or exchange as requested. Please note: A re-stocking fee of $25 will be charged and deducted from the refund amount. Please allow at least fourteen (14) days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you received an item that you believe to be defective or damaged, contact us at email@example.com to arrange a refund or exchange.
If our original shipment packaging appears to be damaged or tampered with in any way, please photograph the packaging before opening and save all discarded packaging for potential insurance claim filings, and notify us immediately at firstname.lastname@example.org
If you have any questions concerning our return policy, please contact us at: