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Return Policy

RETURN POLICY

 

Last updated July 08, 2020. – change date to the latest pre-publishing

 

 

Thank you for your purchase. We hope you are happy with your Brilliant Carbon Jewelry.. However, if you are not completely satisfied with your selection  for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within thirty (30) days of the purchase date registered on our website. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at hello@brilliantcarbon.com to obtain a Return Authorization (RA) number. After receiving your unique RA number, place the item securely in its original packaging, including product, inner box, outer box and documents., and mail your return to the following address:

 

Brilliant Carbon

Attn: Returns

RA #

28 W 44th St,

Suite 802,  

New York, NY 10036

United States  

 

Please note: Upon approval of the return, we will email you a prepaid return shipping label that is insured. Please use that for the return package.

 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your refund or exchange as requested. Please note: A re-stocking fee of $25 will be charged and deducted from the refund amount. Please allow at least fourteen (14) days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

If you received an item that you believe to be defective or damaged, contact us at hello@brilliantcarbon.com  to arrange a refund or exchange. 

        

TAMPERED PACKAGING

If our original shipment packaging appears to be damaged or tampered with in any way, please photograph the packaging before opening and save all discarded packaging for potential insurance claim filings, and notify us immediately at hello@brilliantcarbon.com

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

hello@brilliantcarbon.com